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Showing posts with the label Contact Tracking

Using Sitecore FXM to update and track contacts

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Sitecore Federated Experience Manager aka FXM is a great feature to utilize some of the Sitecore's CMS, marketing and analytics capabilities on non-Sitecore websites. If you are new to FXM you can read more about how to integrate FXM into your non-Sitecore website and utilize its capabilities on  Sitecore's FXM documentation page . While the well-known uses of FXM are to add placeholders to pages to show Sitecore content, track click action, assign marketing attributes and track goals, the area FXM lacks out of the box is contact tracking and updates. The FXM's scbeacon JavaScript API has following three methods you can use trackEvent trackGoal trackOutcome You can read more about these methods in the documentation . As you can see there is no out of the box API method to identify or update contact. In cases where you have a non-authenticated public website on Sitecore but an authenticated member portal on non-Sitecore website it would be really useful to pass the authentic...